Trouble Shooting
SchwitzKM® is paired but not alerting
- Be sure the Make, Model, and OS (Operating System) of your smart phone is compatible with the SchwitzKM by checking the requirements below.
- Perform a Connectivity Check by placing the SchwitzKM next to your smart phone and then clicking the button on the SchwitzKM one (1) time. The resultant color will tell you the current status of the SchwitzKM. The SchwitzKM™ will only alert if a solid blue LED is shown.
The possible LED states are:
No LED
SchwitzKM is turned OFF.
Turn SchwitzKM on by firmly pressing and holding the button down for approx. 3 seconds.
Blinking Blue LED
SchwitzKM is turned ON, but not paired to the smart phone.
See the “Pairing SchwitzKM to Smart phone” section in the User Manual of our website.
Solid Blue LED
SchwitzKM is turned ON, Bluetooth paired to the smart phone, and connected to the smart phone.
Proceed to Step 3 below.
Red LED
SchwitzKM is turned ON, Bluetooth paired to the smart phone, but not connected to the smart phone.
Red LED succeeded by Blinking Blue LED
SchwitzKM is turned ON, Bluetooth tring to pair to the smart phone
Move SchwitzKM closer to the smart phone until you hear the reconnection sound.
Note : Once you get a smart phone separation alert, the SchwitzKM will be disconnected from the smart phone (indicated by a red LED when you perform a connectivity check), and in order to get another smart phone separation alert, the SchwitzKM must be reconnected (re-armed) with the smart phone. Keep in mind that the lower the alert distance setting, the closer the SchwitzKM will need to be in order for it to be reconnected with the smart phone.
(e.g., for Setting 1, the SchwitzKM will need to be in immediate proximity of the smart phone in order to reconnect).
3) Check that all 4 corners of the SchwitzKM cover are fully snapped in place. The SchwitzKM will not function
Properly if the cover is not securely fastened and snapped together.
4) Test the SchwitzKM’s alert by turning the smart phone’s Bluetooth OFF and then moving the SchwitzKM while it’s off
You should hear an alert.
5) If the SchwitzKM alerts, then turn the smart phone’s Bluetooth back ON and wait for the reconnect sound.
Note: If the SchwitzKM doesn’t alert, please reach out to us by submitting a Customer Support request in the
“Support” section of our website.
6) Lastly, set the smart phone down and walk away with the SchwitzKM until SchwitzKM alerts, regardless of the distance.
Once the SchwitzKM alerts, this will be the default alert distance for your current environment. Alert distances will vary greatly, and can be shorter or farther, depending on your surrounding environments, due to the presence of obstructions (e.g., trees, buildings, walls, doors, people, etc.), if any.
Causes of SchwitzKM™ alerting when smart phone is nearby :
- If your smart phone is off, or the SchwitzKM has been disconnected from the smart phone due to a connection error, the SchwitzKM will alert upon initial movement. And, as a safety measure, the SchwitzKM will continue to alert each time it is initially moved after being still for at least 15 minutes.
- If the smart phone’s Bluetooth is intentionally turned off and the smart phone is in proximity of the SchwitzKM (e.g., when switching your smart phone to Airplane mode on an airplane), the SchwitzKM will alert when it’s moved, to let you know that it cannot connect to your smart phone. If the smart phone’s Bluetooth is turned off while not in proximity of the SchwitzKM, the SchwitzKM will continue to alert each time it is initially moved after being still for at least 15 minutes.
- There is a temporary break in the RF signal between the smart phone and SchwitzKM that’s caused by some obstruction, such as an arm laying over the SchwitzKM.
- Your smart phone is not a compatible smartsmart phone or compatible device. You can refer to the compatibility list in the User Manual on our website.
Solutions :
First, determine if the SchwitzKM and smart phone are connected. A single-press of the button on the SchwitzKM will yield a blue or red LED, with blue indicating that the SchwitzKM is connected to the smart phone and red indicating that the SchwitzKM is still disconnected.
If the SchwitzKM is disconnected, go to your smart phone’s settings and if Bluetooth is turned on. A Bluetooth connection is necessary for the SchwitzKM to function properly, so make sure that your smart phone’s Bluetooth is turned on.
Additional steps if SchwitzKM is alerting while disconnected from the smart phone and the smart phone’s Bluetooth is on :
Tap “SchwitzKM_XXXX” (e.g., SchwitzKM_3AE2) in your smart phone’s Bluetooth settings (iSmart phone and Samsung), or in Connected devices or Connection preferences (Google Pixel).
Additional steps if SchwitzKM is alerting while connected to your smart phone :
- Make sure the SchwitzKM is not being activated by nearby objects (e.g., keys in the pocket with the SchwitzKM may cause the button on the SchwitzKM to be inadvertently pressed).
- Make sure the SchwitzKM cover is fully snapped into place. This is very important as the SchwitzKM will not function properly without the cover being securely and correctly fastened.
Lastly, if still experiencing random alerts :
Try unpairing the SchwitzKM from your smart phone and then re-pairing the SchwitzKM back with your smart phone. If you need additional help, please contact us at support@proxdevices.com.
Smart phone and Bluetooth are turned on, but SchwitzKM won’t reconnect the smart phone If using alert distance setting “1beep”, the SchwitzKM will need to be next to the smart phone in order to reconnect. This setting is specifically designed to only reconnect when the smart phone is retrieved (i.e., in your hand) and next to the SchwitzKM.
If the SchwitzKM and smart phone are next to each other and, after 5 seconds, the SchwitzKM still has not reconnected with the smart phone, then the smart phone’s OS is temporarily not updating the Bluetooth properly (e.g., the smart phone is momentarily ignoring Bluetooth). This is a very rare occasion and can be remedied by doing the following on your smart phone: Go to Settings > Bluetooth > tap on “SchwitzKM_XXXX” (e.g., SchwitzKM_3AE2) to force it to reconnect. If the SchwitzKM still doesn’t reconnect, unpair the SchwitzKM from your smart phone and then re-pair the SchwitzKM back with your smart phone.